General terms and conditions of sale and rental

L’Adresse du Bassin · Suites & Cottages · SAS TOMOLIE

SAS TOMOLIE

These General Terms and Conditions of Sale and Rental (the “Terms”) govern bookings and stays at L’Adresse du Bassin – Suites & Cottages – Bassin d’Arcachon, operated by SAS TOMOLIE. Every booking requires prior consultation and unconditional acceptance of these Terms. The Guest declares that they have the legal capacity to enter into a contract.

The characteristics of the accommodation booked, the dates of the stay, the number of guests, the applicable rate, any services purchased and the applicable special conditions are specified when booking and in the confirmation sent to the Guest.

1. PURPOSE OF THE CONTRACT

This contract concerns the temporary provision of a private Suite or self-contained Cottage operated under the name L’Adresse du Bassin.

The accommodation is intended exclusively for a temporary stay.

It may not constitute the Guest’s principal or secondary residence or be used to conduct a commercial, craft or professional activity without the prior written agreement of SAS TOMOLIE. Subletting or transferring the booking to a third party is prohibited without the prior written agreement of SAS TOMOLIE.

2. ADULTS-ONLY ESTABLISHMENT

L’Adresse du Bassin is exclusively reserved for people aged 18 and over.

All occupants must be at least 18 years old on the date of the stay.

SAS TOMOLIE may refuse access to the accommodation if this condition is not met.

3. BOOKING

The booking must be made by an adult who will personally be present during the stay.

The booking becomes final once these Terms have been accepted, the booking has been confirmed, and the deposit or full cost of the stay has been paid, depending on the rate selected.

A confirmation summarising the main characteristics of the booking is sent to the Guest by email.

4. RATES

The applicable rates are those displayed at the time of booking.

They may vary according to the accommodation, dates, length of stay and selected rate or offer.

Services included in the price are specified when booking.

Additional services selected by the Guest are charged separately.

Tourist tax is charged in accordance with the regulations and rate in force when it is not included in the displayed price.

5. STANDARD RATE — PAYMENT

For any booking made at the Standard Rate, a deposit of 30% of the total cost of the stay is required when booking.

The balance is payable 30 days before arrival.

For bookings made 30 days or less before arrival, the full cost of the stay is payable when booking.

6. STANDARD RATE — CANCELLATION

If a booking is cancelled more than 30 days before the scheduled arrival date, SAS TOMOLIE retains the 30% deposit, which is non-refundable.

If a booking is cancelled 30 days or less before the scheduled arrival date, the full cost of the stay is due.

The deposit already paid is retained and the balance becomes payable.

In the event of a no-show or early departure at the Guest’s initiative, the full cost of the stay remains due.

7. ÉVASION OFFER

The Évasion offer is available for stays of at least 2 nights, subject to the availability and conditions displayed when booking.

This offer requires full payment of the stay at the time of booking.

The rate is non-refundable.

No refund will be made in the event of cancellation, a no-show or early departure at the Guest’s initiative.

8. EXTENDED STAY — 7 NIGHTS OR MORE

The Extended Stay rate is available for stays of at least 7 nights, subject to the availability and conditions displayed when booking.

This rate requires full payment of the stay at the time of booking.

The rate is non-refundable.

No refund will be made in the event of cancellation, a no-show or early departure at the Guest’s initiative.

9. LENGTH OF STAY — REMAINING IN THE ACCOMMODATION

The rental is granted exclusively for the dates specified in the booking confirmation.

It ends automatically on the scheduled departure date and time.

Any extension is subject to accommodation availability, the prior agreement of SAS TOMOLIE and payment of the applicable rate.

Remaining in the accommodation beyond the scheduled departure date or time without the prior agreement of SAS TOMOLIE may result in charges for costs and losses actually incurred, without prejudice to any steps required to recover possession of the accommodation.

10. ACCOMMODATION CAPACITY

The number of occupants must correspond to the number of guests stated by the Guest when booking.

It must never exceed the maximum capacity specified in the description of the accommodation booked.

Any change in the number of occupants must be reported to SAS TOMOLIE before arrival and may be accepted only within that maximum capacity.

11. ARRIVAL

Check-in is between 16:00 and 21:00.

To help prepare for their welcome, the Guest is invited to inform L’Adresse du Bassin of their approximate arrival time on the day before or the day of arrival.

This information allows someone to be present to welcome the Guest.

Arrivals after 21:00 are not offered.

Early check-in may be offered, subject to availability and payment of the supplement stated when requested or booked.

12. DEPARTURE

The accommodation must be vacated by 10:00 at the latest on the day of departure.

Late check-out may be offered, subject to availability and payment of the supplement stated when requested or booked.

13. KITCHEN

An equipped kitchen is available to the Guest in each Suite or Cottage.

The kitchen must be left as clean as it was on arrival: used dishes and utensils washed and put away, surfaces and appliances cleaned, personal food items removed and bins emptied.

If the kitchen is not left clean and tidy in accordance with the departure instructions, a fixed cleaning charge of €45 will apply.

14. CARE OF THE PROPERTY AND CONDITION ON DEPARTURE

L’Adresse du Bassin takes particular care in preparing and cleaning each Suite and Cottage before guests arrive.

On departure, the Guest undertakes to leave the accommodation clean and tidy, in a condition comparable to that on arrival, allowing for normal use.

In particular, the Guest must put equipment and furniture back in place, leave no waste and avoid abnormal or excessive soiling.

The establishment provides the routine cleaning required to prepare the accommodation for the next guests.

Damage, abnormal or excessive soiling and work requiring exceptional restoration may result in an additional charge based on costs actually incurred and duly substantiated.

15. SECURITY DEPOSIT

A security deposit of €250 is required as a card pre-authorisation.

This operation does not result in an immediate debit of that amount.

Its purpose is to cover, in particular, damage, loss of equipment or furnishings, exceptional restoration costs or other amounts attributable to the Guest for failure to fulfil their contractual obligations.

If no amount is due, the pre-authorisation is released after the stay in accordance with the arrangements and technical processing times of the bank or payment provider.

If costs are charged to the Guest, SAS TOMOLIE will provide the corresponding supporting documents.

If the loss actually established exceeds €250, SAS TOMOLIE may request payment of the additional amount upon presentation of appropriate supporting documents.

16. CONDITION ON ARRIVAL — FURNITURE AND EQUIPMENT

The accommodation, furniture, equipment and installations are deemed to have been provided clean, in good condition and working order, unless an issue is reported by the Guest.

The Guest is invited to check the accommodation and its equipment on arrival.

Any visible issue, damage, malfunction or missing item that can normally be checked on arrival must be reported to SAS TOMOLIE within 24 hours of arrival, accompanied by photographs where possible.

If no report is made within that period, visible items that can normally be checked on arrival will be deemed to have been provided in good condition.

Malfunctions or defects that could not reasonably have been identified on arrival must be reported to SAS TOMOLIE as soon as they are discovered.

The Guest is responsible for damage or loss caused during the stay by themselves or anyone staying with them.

Changing the layout or substantially moving furniture and equipment without authorisation is prohibited.

Any damaged, broken or missing object, item of furniture or equipment may be charged for according to the loss actually established.

17. USE OF THE PROPERTY — RESPONSIBILITY OF THE PERSON BOOKING

The person who made the booking must personally occupy the accommodation during the stay and is responsible for ensuring that everyone staying with them complies with these Terms.

They undertake to use the accommodation, equipment and private spaces peacefully.

In particular, they must respect the peace and quiet of other occupants and neighbours, both day and night.

Parties, evening events, unauthorised gatherings, excessive music and, more generally, any nuisance liable to disturb the tranquillity of the property are prohibited.

In the event of particularly serious behaviour or a continuing disturbance despite a request to stop, SAS TOMOLIE may take the necessary measures to end the nuisance.

18. ANIMALS

Animals are not accepted inside the accommodation or in its private outdoor areas.

This condition forms an integral part of the booking conditions and must be respected throughout the stay.

If the Guest arrives with an animal, access to the accommodation may be refused.

Such refusal, resulting from the Guest’s failure to comply with an express booking condition, will be treated as a no-show attributable to the Guest and will not entitle them to any refund of the stay.

The same rule applies if an undeclared animal is found during the stay, subject to the legal provisions applicable to animals whose access cannot lawfully be refused.

19. NON-SMOKING ESTABLISHMENT

The Suites and Cottages are strictly non-smoking.

Smoking inside the accommodation is prohibited, including with the windows open.

Lighting candles, incense or any other device producing a flame or smoke that could pose a risk or leave lingering odours is also prohibited.

Cleaning or restoration costs resulting from failure to comply with this provision may be charged to the Guest where substantiated.

20. ACCESS TO THE ACCOMMODATION FOR WORK OR INTERVENTION

Where necessary, particularly to carry out urgent repairs, ensure the safety of people or property, remedy a malfunction or perform work essential to the proper functioning of the accommodation, SAS TOMOLIE or anyone appointed by it may access the accommodation.

Except in an emergency, the Guest will be informed in advance and the intervention will be arranged, as far as possible, to preserve their peace and privacy.

21. INTERNET CONNECTION

An Internet connection is available to the Guest during the stay.

The Guest remains responsible for their use of this connection and undertakes to comply with applicable legislation, particularly regarding downloading, accessing and distributing content.

SAS TOMOLIE cannot be held responsible for an interruption or malfunction of the Internet service beyond its control.

22. NO-SHOW

If the Guest fails to arrive on the scheduled date without prior cancellation in accordance with the conditions of the rate booked, the full cost of the stay remains due and no refund will be made.

23. CANCELLATION OR INABILITY TO PROVIDE THE STAY BY SAS TOMOLIE

In the event of force majeure, a damaging incident, a significant technical problem affecting the accommodation or any other circumstance making it impossible to provide the accommodation under normal conditions of safety or comfort, SAS TOMOLIE may have to cancel the booking.

The Guest will be informed as soon as possible and all amounts paid for the cancelled stay will be refunded.

Where possible, SAS TOMOLIE may offer the Guest an alternative solution.

The Guest remains free to accept or refuse it.

24. LIABILITY

The Guest remains responsible for their personal belongings during the stay.

SAS TOMOLIE cannot be held responsible for their loss, being left behind, damage or theft where it is not liable.

The Guest is invited to report any malfunction or incident in the accommodation promptly so that SAS TOMOLIE can intervene as soon as possible.

25. COMPLAINTS

Any complaint concerning a booking or stay must be sent to: L’Adresse du Bassin – SAS TOMOLIE — Email: contact@ladressedubassin.fr. The parties will first endeavour to reach an amicable solution.

26. CONSUMER MEDIATION

After first submitting a complaint to SAS TOMOLIE, and if the dispute has not been resolved amicably, the consumer Guest may use the consumer mediator covering SAS TOMOLIE free of charge, in accordance with applicable legal provisions.

Consumer mediator: TO BE COMPLETED — Address: TO BE COMPLETED

Website: TO BE COMPLETED

27. TELEPHONE MARKETING

Consumers have the right to register free of charge on the Bloctel telephone marketing opt-out list, in accordance with applicable regulations.

28. PERSONAL DATA

Personal data collected during booking are processed for the purposes of managing the booking, payment, stay and relationship with the Guest.

Information on the processing of personal data and the exercise of the Guest’s rights is provided in the privacy policy of L’Adresse du Bassin.

29. APPLICABLE LAW — DISPUTE RESOLUTION

These Terms are governed by French law.

In the event of a difficulty concerning the interpretation or performance of the contract, the parties will first seek an amicable solution.

The consumer Guest benefits from the applicable legal rules on jurisdiction and consumer mediation.

OPERATOR DETAILS

L’Adresse du Bassin – Suites & Cottages – Bassin d’Arcachon — SAS TOMOLIE — Registered office: 18 Allée du Clos de Cantaranne – 33470 Gujan-Mestras

SIREN: 107 944 803

Bordeaux Trade and Companies Register: 107 944 803

Share capital: €1,000

Email: contact@ladressedubassin.fr

Consumer mediator: to be completed.